BLOG INSIGHTS

Vertical AI: why generic models, even agents, won't get enterprises to production

Each week brings another announcement: a larger model, more parameters, a new agent framework promising to “just work” inside the business. And each week, inside enterprises, the same quieter pattern reasserts itself — pilots that demonstrate well, projects that stall short of production, and a slowly hardening suspicion that AI, for all its noise, remains generic. Useful, perhaps, for contact-centre scripts and document summaries; rarely much more.